FAQS
Frequently Asked Question
How long does shipping take?
Orders are processed within 1–3 business days. Once shipped, delivery typically takes 5–10 business days, depending on your location. You’ll receive tracking information as soon as your order is on its way.
Do you ship internationally?
Yes. We ship internationally. Delivery times and shipping costs vary depending on your location and will be calculated at checkout.
How do I return or exchange something?
If your item isn’t quite right, you can request a return or exchange within 14 days of delivery. Items must be unworn, unused, and in their original packaging.
To start a return or exchange, contact our support team with your order number and reason for the request. We’ll guide you through the next steps.
What size should I get?
Our caps are designed with a comfortable, adjustable fit. We recommend choosing your usual cap size and using the adjustable strap to fine-tune the fit.
If you’re between sizes, go with the larger size for a more relaxed fit.
How do I wash the embroidery so it lasts?
To keep your TEW22 embroidery looking its best, hand wash gently with cold water and a mild detergent. Avoid bleach, harsh chemicals, and scrubbing directly over the embroidery.
Do not tumble dry. Let your cap air dry naturally and reshape it while damp. Never iron directly over the embroidered emblem.
When is the next drop?
The next TEW22 drop will be announced soon. Follow us and join our email list to be the first to know when new pieces go live.
Do you restock sold-out items?
Some sold-out pieces may be restocked, but not every drop returns. Join our email list or follow TEW22 to get notified when a favorite piece is back.