Refund Policy

At TEW22, we want you to be happy with your purchase. If something isn't right with your order, we're here to help.

Please read the following policy carefully before requesting a return or refund.

1. Return Period

We accept eligible returns within 30 days of delivery.

To be eligible for a return, your item must:

  • Be unused and unworn
  • Be in its original condition
  • Have all original tags attached
  • Be returned in its original packaging, where applicable
  • Not show signs of washing, damage, stains, odors, or excessive wear
  • Include proof of purchase or your order number

Items that do not meet these requirements may be rejected.

2. Items That Cannot Be Returned

Certain items may not be eligible for return or refund, including:

  • Final-sale items
  • Items purchased using a non-refundable promotional offer
  • Gift cards
  • Personalized or customized products
  • Items that have been worn, washed, altered, or damaged
  • Items missing original tags
  • Items returned after the applicable return period

If a product is specifically marked Final Sale, it is not eligible for return unless required by applicable law.

3. How to Request a Return

To request a return, please contact our customer support team with:

  • Your full name
  • Order number
  • Product(s) you want to return
  • Reason for the return
  • Photos of the product, if the item is damaged, defective, or incorrect

Please do not send products back before receiving return instructions from our team.

Once your return request has been reviewed and approved, we will provide you with the next steps.

4. Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer law, the customer is responsible for return shipping costs.

If TEW22 sent you the wrong product or your product arrived damaged or defective, please contact us before returning it. We will review the issue and provide appropriate instructions.

Original shipping charges are generally non-refundable unless required by applicable law or the return is due to an error on our part.

5. Damaged or Incorrect Items

Please inspect your order when you receive it.

If you receive:

  • A damaged product
  • A defective product
  • The wrong product
  • A missing item

please contact us as soon as possible.

For damaged or defective products, please include clear photographs showing the issue and the condition of the packaging when appropriate.

We will review the issue and, where appropriate, provide a replacement, exchange, store credit, or refund.

6. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method, unless otherwise agreed or required by applicable law.

Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

TEW22 is not responsible for delays caused by banks, credit card companies, payment providers, or other financial institutions.

7. Partial Refunds

In certain circumstances, only a partial refund may be provided.

This may apply if:

  • An item shows signs of use
  • An item is returned damaged
  • The product is missing original packaging or accessories
  • The item does not meet our return requirements

Any partial refund will be determined after the returned item has been inspected.

8. Exchanges

If you need a different size or product, please contact us before sending your order back.

Exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer a refund or store credit where applicable.

9. Sale and Discounted Items

Sale and discounted products may have different return conditions.

Unless otherwise stated on the product page or at checkout, discounted items may be eligible for return under the same conditions as regular-priced products.

Products clearly marked Final Sale are not eligible for return unless required by applicable law.

10. Order Cancellations

If you need to cancel your order, contact us as soon as possible after placing it.

We will do our best to accommodate cancellation requests, but we cannot guarantee cancellation once an order has been processed, packed, or shipped.

If your order has already shipped, you may need to follow our standard return process.

11. Refund Processing Time

After an approved return has been received and inspected, refunds are generally processed within 5–10 business days.

Your bank or payment provider may require additional time before the refund appears in your account.

Processing times may vary depending on the payment method used.

12. Lost or Undelivered Returns

TEW22 is not responsible for returned packages that are lost or damaged while being shipped back by the customer when the customer is responsible for return shipping.

We recommend using a tracked shipping service and keeping your shipping receipt until your return has been completed.

13. International Returns

For international orders, customers may be responsible for return shipping costs, customs charges, duties, taxes, or other fees associated with returning an order, unless the return is due to an error or defect covered by TEW22 or applicable law.

International returns may take longer to process because of shipping and customs procedures.

14. Consumer Rights

Nothing in this Refund & Return Policy is intended to limit or exclude any consumer rights that cannot legally be limited or excluded under the laws applicable to you.

If applicable law provides you with additional rights regarding defective products, returns, refunds, cancellations, or purchases made online, those rights will continue to apply.

15. Policy Changes

TEW22 may update this Refund & Return Policy from time to time.

Any changes will be posted on this page with an updated Last Updated date.

We recommend reviewing this page before making a purchase.

16. Contact Us

If you have questions about a return, refund, exchange, or damaged order, please contact us.

TEW22

Email: [YOUR CUSTOMER SUPPORT EMAIL]

Business Address: [YOUR BUSINESS ADDRESS]

Website: https://tew22.myshopify.com/

Please include your order number when contacting us about an existing order so we can assist you more quickly.