Shipping & Returns

At TEW22, we want your order to arrive safely and on time. This page explains how we process, ship, track, and handle returns for your order.

Shipping

Order Processing

Orders are typically processed within 1–3 business days after your order is successfully placed.

Orders are not normally processed or shipped on weekends or public holidays.

During product launches, sales, holidays, or periods of high order volume, processing may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation with tracking information when tracking is available.

Shipping Costs

Shipping charges are calculated and displayed at checkout based on your shipping destination and the shipping option available for your order.

From time to time, TEW22 may offer free shipping promotions or free shipping on qualifying orders. Any applicable free-shipping offer will be clearly displayed on our website or at checkout.

Shipping promotions may have minimum order requirements, geographic restrictions, or other conditions.

Delivery Times

Estimated delivery times depend on your destination and the shipping method selected at checkout.

Delivery estimates are provided as a guide and are not guaranteed.

Your order may take longer than expected because of:

  • Carrier delays
  • Severe weather
  • Public holidays
  • High shipping volumes
  • Incorrect or incomplete addresses
  • Customs processing
  • International shipping requirements
  • Other circumstances outside our reasonable control

We appreciate your patience if your package experiences an unexpected delay.

Order Tracking

Once your order has shipped, we may provide a tracking number through your shipping confirmation email.

You can use the tracking information provided to check the status of your shipment.

Please allow some time for tracking information to update after your order has been handed over to the carrier.

If your tracking information has not updated for an extended period, please contact us and we will do our best to assist.

Incorrect Shipping Information

Please make sure your shipping address is correct before completing your order.

If you notice that you entered an incorrect address, contact us as soon as possible.

We will do our best to update the address before the order ships, but we cannot guarantee that changes can be made after an order has been processed.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to resend the order.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first check:

  • Your mailbox or delivery area
  • Around your property
  • With household members
  • With neighbors
  • With the shipping carrier

If you still cannot locate your package, contact us so we can help investigate the issue.

We may request additional information before determining the appropriate resolution.

Damaged Packages

Please inspect your package when it arrives.

If your order arrives damaged, contact us as soon as possible and provide:

  • Your order number
  • Photos of the damaged product
  • Photos of the packaging
  • A brief description of the issue

We will review the situation and work with you toward an appropriate solution.

International Shipping

If international shipping is available for your destination, delivery times may vary depending on the country and shipping method.

International customers may be responsible for customs duties, import taxes, VAT, or other charges imposed by the destination country unless otherwise stated at checkout.

These charges are outside TEW22's control.

Customers are responsible for providing accurate information required for international delivery.

Returns

We accept eligible returns within 30 days of delivery.

To be eligible for a return, products must generally:

  • Be unused and unworn
  • Be in their original condition
  • Have original tags attached
  • Be free from stains, odors, damage, or signs of use
  • Be returned within the applicable return period
  • Include the order number or other proof of purchase

Some products may be excluded from returns, including final-sale, customized, or otherwise non-returnable items where applicable.

Please review our Refund & Return Policy for complete return requirements.

How to Start a Return

To request a return, contact our customer support team with:

  • Your name
  • Order number
  • Product you want to return
  • Reason for the return
  • Photos if the product is damaged, defective, or incorrect

Please do not send an item back without contacting us first.

Our team will review your request and provide return instructions if the return is approved.

Return Shipping

Unless the product is defective, damaged, incorrect, or applicable law requires otherwise, the customer is responsible for the cost of returning an item.

If TEW22 sends you the wrong product or your product arrives damaged or defective, please contact us before returning it so we can provide the appropriate instructions.

Original shipping charges are generally non-refundable unless required by applicable law or the issue was caused by an error on our part.

Refunds

Once we receive and inspect an eligible returned product, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

After we process the refund, your bank or payment provider may require additional time to make the funds available in your account.

For complete refund information, please see our Refund & Return Policy.

Exchanges

If you need a different size or product, contact us before returning your order.

Exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer another appropriate resolution according to our Refund & Return Policy.

Order Cancellations

If you want to cancel your order, please contact us as soon as possible after placing it.

We will try to accommodate cancellation requests, but we cannot guarantee cancellation once an order has been processed, packed, or shipped.

If your order has already shipped, you may need to follow our standard return process.

Changes to This Policy

We may update this Shipping & Returns Policy from time to time to reflect changes to our shipping methods, return procedures, or business operations.

Any updates will be posted on this page with a new Last Updated date.

Contact Us

If you have questions about shipping, tracking, returns, exchanges, or your order, please contact us.

TEW22

Email: [YOUR CUSTOMER SUPPORT EMAIL]

Business Address: [YOUR BUSINESS ADDRESS]

Website: https://tew22.myshopify.com/

When contacting us about an existing order, please include your order number so we can assist you as quickly as possible.